Returns Policy

Pocket‑Pro Returns Policy

Last updated: 17.03.2026

At Pocket‑Pro, we want you to feel great about every purchase. If something doesn’t quite hit the mark, we’re here to make returns simple and stress‑free.

1. What Can Be Returned?

We accept returns within 30 days of delivery, as long as:

  • The item is unused and in original condition.
  • The item is returned with all original packaging and accessories.
  • Clothing is unworn, unwashed, and still has all original tags attached.
  • Wearable accessories (like gloves or hats) are unworn unless faulty.
  • Hygiene‑sensitive items can only be returned if they arrive faulty.
  • The item has not been modified, altered, or damaged after delivery.

If you're unsure whether your item qualifies, just reach out — we’re always happy to help.

2. If Your Order Arrives Damaged or Faulty

If something arrives damaged or isn't working as it should:

  1. Contact us within 7 days of delivery.
  2. Send a quick photo of the issue so we can take a look.
  3. We’ll arrange a replacement, refund, or another solution that works for you.

No hassle — we’ll sort it.

3. How to Start a Return

Starting a return with Pocket‑Pro is easy:

  1. Email {{your support email}} with your order number.
  2. We’ll send you return instructions and authorisation.
  3. Package your item securely and send it back.

Items returned without authorisation may not be accepted.

4. Return Shipping Costs

  • If your item is faulty, damaged, or incorrect, Pocket‑Pro covers the return shipping.
  • For all other returns (like a change of mind or wrong size), the customer covers the return postage.
  • We recommend using a tracked service so your parcel arrives safely.

5. Refunds

Once your return arrives and has been checked:

  • Refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.
  • Delivery fees are refunded only for faulty or incorrect items.

We’ll keep you updated throughout the process.

6. Exchanges

If you’d like to swap something for a different size or product, just let us know.
If the item is in stock, we’ll sort the exchange for you.
If not, we’ll issue a refund instead.

7. Warranties

Many of our hand tools come with manufacturer warranties.
If you ever need help with a warranty claim, the Pocket‑Pro team is always happy to assist.

8. Need Help?

We’re here whenever you need us:

Email: {{your support email}}
Phone: 01383 721677 opt 2
Hours: Monday-Friday 9am-5pm

Thanks for choosing Pocket‑Pro — we love helping you get the job done right!